Our Australian Shop offers a multitude of shipping options from several major shipping providers. This allows our customers to pick the best and most cost effective shipping option available for their needs. Our Order Shipping System was custom designed from the ground up to provide our customers with the very best shipping experience possible.

NOTIFICATIONS
When you place an order with Chief Products Australian Shop you’ll receive an email notification at each stage (Order Confirmation, Shipping Confirmation, etc.). The notification emails you receive will include all of the relevant information for that stage (Tax Invoice, Tracking Number, etc.).

SHIPPING RATES CALCULATOR
While on the Cart page of our Australian Shop, you can use our Shipping Rates Calculator to calculate the exact shipping costs for your order. Our Shipping Rates Calculator is tied directly to our shipping providers and will provide rates for all delivery options available for your order. You will then be able to select your preferred shipping option during the checkout process.

TRACKING
When your order ships you will receive a Shipping Notification email from Chief Products. The Shipping Notification email will include tracking number(s) for your order as well as a link to our (Order Tracking System). Our Order Tracking System provides an easy way to track the shipping progress of your order. Please note, the tracking information we provide comes direct from the shipping provider you've chosen, and can sometimes take a few hours/days to be updated.

AUSTRALIAN FREIGHT
We offer a multitude of shipping options for delivery within Australia. Freight costs are auto-calculated by each shipping provider based on weight, dimensions, and destination.

INTERNATIONAL FREIGHT
Chief Products offers several options for international shipments. We currently ship to 98 countries. If your country is not listed in our shipping options please contact us via (email). We can easily add additional countries or organise custom shipping. If you're located in North America we recommend ordering from our USA Web Shop.

Orders to some countries may incur Customs or Import Duty charges. As these charges are based on your country's regulations, Chief Products has no control over these charges, cannot advise what they will be, and is not liable for them. Please contact your country’s postal service for more information.

Chief Products Order Shipping System is designed to automatically offer the latest shipping services from multiple shipping providers (Australia Post, DHL, and FedEx/TNT). Please visit the websites of these shipping providers for full information regarding the international delivery options they provide. Here is a list of shipping services that were available when this page was created.

ESTIMATED DELIVERY TIMES
Estimated Delivery Times are provided by the shipping providers. They're based on the estimated time between metro areas of major cities, and are not guaranteed delivery dates. Care should be taken when relying on these estimated dates. Please note, the estimated dates exclude time in customs (if applicable) and may be subject to delays outside of Chief Products' control.

SHIPPING SERVICE SELECTION
On some occasions, the shipping service selected by the customer during checkout will not be available at the time we book your shipment. On these occasions, Chief Products reserves the right to select a comparable shipping service. If extra charges are required, Chief Products will contact the customer for authorisation before making the booking.

NOTES
Chief Products is not liable for parcels lost during shipment. For additional information regarding our shipping policies and procedures please contact us via (email).